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consumonics Complaint - Consumonics on behalf of Samsungfixer company - Samsung repair
consumonics Complaint

consumonics Complaint

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Consumonics on behalf of Samsungfixer company - Samsung repair


I had an appointment arranged for them to attend a call out. After staying home all day and them failing to attend I emailed them to see why no one attended.
I had a response from a lady called Christine from consumonics stating they had a system error and the jobs hadn't loaded correctly. She apologised and offered an alternative date and an insulting £5 off the call out fee.
I emailed back stating I wasn't available the day she quoted due to work commitments and requested another date. I also made it quite clear that I wasn't happy with her £5offer from the call out fee as I had taken a day off work to suit this appointment.
To my horror I received a response from "Christine" again stating

I%u2019m back in the office today!
As I said the only available day we can reschedule it is for Tuesday the 15th or Friday the 18th.

Kind Regards,
Christine
Consumonics Ltd 0208 337 8000
National Electronics Repairs

I found this response very rude and abrupt. Also the only date offered was the Monday in her original email.
Regardless to say we won't be using this company for our repair and good luck to anyone who does and would like to receive good customer service.


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