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consumonics Support Ticket - Repair problem

consumonics Support Ticket

Repair problem

Created By: roboscot's Picture roboscot Last Reply: roboscot's Picture roboscot
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

JOB NUMBER D9671
Completed 10/10/2014

LG Plasma TV Motherboard? replaced.

Now we have an intriguing fault.

The picture freezes, then cuts out for almost exactly 10 seconds. When the service resumes, it seems as though the system had been "re-booted" - the history of viewed channels is blank.

HOWEVER - this occurs only during commercial breaks and seems to happen only digital programmes carried on UHF channel 25 (Crystal Palace).

Do you have any idea about what might be happening here?

Do you have an email address that I can use to send further information?


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